Domain Names


Registrar Information And Support

Exceed customer expectations. Three words that drive everything we do.

As a Nominet Registrar, I offer UK domain name registration and management services to a very small number of Brandwise clients. As such, I do not offer any registration services directly to the public.

For a full list of Nominet Registrars who do offer UK domain registration services to the public please visit:

https://www.nominet.uk/domain-support/

Nominet's terms and conditions for registering a domain name can be found here:

https://www.nominet.uk/uk-domains/policies/policies-rules/


Prices

I charge private clients £5 a year for domain name registration and domain name renewal. UK domain names can be registered and renewed for 1-10 years.

Renewal notices are sent out not more than 30 days before the renewal date. Reminders will also be sent at regular intervals.

Should you wish to move a domain name or names to another Registrar, you are free to do so at any time and without charge. To request this please email me at hello@brandwise.co.uk.

Hosting or related services are available at a price to be agreed depending on requirements.


Service

I aim to offer the highest level of service at all times.

I offer customer and technical support by email, seven days a week, and aim to respond to all enquiries within 24 hours. Nominet requires all Registrars to respond to customer service enquiries within five days.

My contact email is:

hello@brandwise.co.uk

Email is my preferred method of contact.

My contact telephone number (for existing clients' use only 9am-5pm Monday-Friday) is:

(+44) 131 618 8181

Or write to Brandwise at 4-5 Mitchell Street, EDINBURGH EH6 7BD United Kingdom

In keeping with best practice, any domain name that I register on a client's behalf will be registered in the client's name, or as requested, and not in my name.

The Nominet TAG that I use for clients is BRANDWISE.


Complaints

If you are unhappy with any aspect of the service that I provide as a Registrar, please contact me immediately by email at hello@brandwise.co.uk. I will do my best to help you.

When I receive your complaint I will acknowledge it within five working days and will then fully investigate your complaint and aim to respond within 10 working days. If the situation requires a longer investigation, I will contact you within 10 working days to inform you of this and let you know when you can expect our response.

If you believe I have not complied with my responsibilities as set out in Nominet's Registrar Agreement, you can complain directly to Nominet:

https://www.nominet.uk/go/terms


Abuse

If you believe a domain name held on the BRANDWISE Tag is being used in an abusive way, please contact me immediately by email at hello@brandwise.co.uk.



Registrar Information And Support