Registrar Information And Support


As a Nominet Registrar, I offer UK domain name registration and management services to a very small number of Brandwise clients. As such, I do not offer any registration services directly to the public.

For a full list of Nominet Registrars who do offer UK domain registration services to the public please visit:

https://www.nominet.uk/domain-support/

Nominet's terms and conditions for registering a domain name can be found here:

https://www.nominet.uk/uk-domains/policies/policies-rules/


Prices

I charge private clients £5 a year for domain name registration and domain name renewal. UK domain names can be registered and renewed for 1-10 years.

Renewal notices are sent out not more than 30 days before the renewal date. Reminders will also be sent at regular intervals.

Should you wish to move a domain name or names to another Registrar, you are free to do so at any time and without charge. To request this please email me at hello@brandwise.co.uk.

Hosting or related services are available at a price to be agreed depending on requirements.


Service

I aim to offer the highest level of service at all times.

I offer customer and technical support by email, seven days a week, and aim to respond to all enquiries within 24 hours. Nominet requires all Registrars to respond to customer service enquiries within five days.

My contact email is:

hello@brandwise.co.uk

Email is my preferred method of contact.

My contact telephone number (for existing clients' use only 9am-5pm Monday-Friday) is:

(+44) 131 618 8181

Or write to Brandwise at Apt 2426, Chynoweth House, Trevissome Park, Truro TR4 8UN

In keeping with best practice, any domain name that I register on a client's behalf will be registered in the client's name, or as requested, and not in my name.

The Nominet TAG that I use for clients is BRANDWISE.


Complaints

If you are unhappy with any aspect of the service that I provide as a Registrar, please contact me immediately by email at hello@brandwise.co.uk. I will do my best to help you.

When I receive your complaint I will acknowledge it within five working days and will then fully investigate your complaint and aim to respond within 10 working days. If the situation requires a longer investigation, I will contact you within 10 working days to inform you of this and let you know when you can expect our response.

If you believe I have not complied with my responsibilities as set out in Nominet's Registrar Agreement, you can complain directly to Nominet:

https://www.nominet.uk/go/terms


Abuse

If you believe a domain name held on the BRANDWISE Tag is being used in an abusive way, please contact me immediately by email at hello@brandwise.co.uk.


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Disclaimer

All prices and information are thought to be correct at time of publication, but do not form part of any contract to sell.

We are always happy to consider offers on domain names, providing the listed asking price is taken into consideration.


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Contact Us

George Marshall
Brandwise

Apt 2426
Chynoweth House
Trevissome Park
Truro
TR4 8UN
United Kingdom
email: hello@brandwise.co.uk
9am - 9pm Monday to Friday